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About this course
Given the important and far-reaching role of administration in business, this Office Administration short course is designed to cover all aspects of administrative management, teaching you the fundamental principles and practices of the field.
You will be equipped to improve efficiency and effectiveness in the workplace, all while increasing customer service levels and keeping productivity high. Topics covered in this course include record management, customer service, diary management, communication and the importance of technology in the workplace.
Office Administration
TYPE:
Short Course
MODE:
Fully Online
DURATION:
3 months
PACE:
8 h/week
Flexible payment options available
8 CPD Points
8 Units
- 3 months at 8 hours/week
- Certificate included
Lecture-supported
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What you will learn about
This course contains 8 units and can be completed in 3 months at the recommended pace of 8 hours per week:
- Unit 1: Introduction to Office Administration
- Unit 2: Office Design and Layout
- Unit 3: Record Management and Data Filling
- Unit 4: Relationship Management and Customer Service
- Unit 5: Business Communications
- Unit 6: Business Etiquette
- Unit 7: Diversity and Ethics
- Unit 8: Office Administration Trends and Issues
With our structured approach to learning, you can quickly gain valuable knowledge and skills. All courses include onboarding information, video lessons, multiple assessment opportunities, and monthly live Q&A sessions with a subject matter expert.
Upon successful completion of this course you should be able to:
- Explain the role and functions of office personnel in business;
- Differentiate between the features, benefits, and challenges of a traditional office and virtual offices;
- Implement document management process and systems;
- Describe the concept: Customer Relationship Management;
- Discuss the principles and value of good customer service;
- Demonstrate an understanding of the nature and process of business communication;
- Develop effective business messages;
- Demonstrate a basic understanding of business etiquette;
- Discuss diversity and ethics as they relate to office administration; and
- Provide an overview of the trends and issues in office administration.
This is an entry-level short course designed to teach you the fundamental principles and practices of administrative management. You can expect to gain practical skills in the following areas:
- Planning, organising, leading, and control of administrative duties
- Functions in a virtual office
Filing and record management - Customer service and complaint management
- Internal and external communication
- Meeting management
- Business ethics
Is this course right for me?
The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees.
Administration plays a key role in almost all business activities. Every single department from HR and Sales right through to the Supply Chain contains functions that relate to administration.
This short course will better prepare you for the successful management of office administration across all these business activities, including the role that customer service, diversity, ethics and technology play in the administrative function. This course will provide you with a comprehensive understanding of theoretical concepts, principles, and processes – as well as practical skills to manage any office environment!
Upon successful completion of this course, students will be equipped to pursue a range of exciting careers such as:
- Receptionists
- Clerks
- Administrative Assistants
- Personal Assistants
- Office Administrators
- Office Managers
- Office Coordinators
Earn industry recognised credentials
This course is proudly endorsed by OPSA South Africa. OPSA is a SAQA recognised Professional Body (ID 1027) for administrative professionals in South Africa. Students who complete this course can claim 8 Continuing Professional Development (CPD) points through membership with OPSA.
The acronym CPD stands for Continuing Professional Development. In its simplest form, it describes the method of keeping track of and recording training hours as well as the knowledge, expertise, and experience one gains outside of on-the-job training.
A professional body will record and monitor each member’s professional learning and development. The professional body may recognise CPD achievements in points or hours. Membership with a professional body can provide students with career advancement opportunities and prove that their skills are relevant and recognised.
Learn more: What are CPD points and can they accelerate your career?
Please note: iQ Academy bears no responsibility for membership registration and other benefits with any professional body. The onus, therefore, falls on the student to ensure they register for a membership and claim their CPD points.
When can you start this course?
Our Short Courses are administered in various intakes throughout the year. Enrol for a date that suits you or enquire now if you’d like more information.
Short Course Admissions
- Minimum of Grade 9 (Standard 7)
- At least 18 years of age
- Alternate admission is possible on the basis of Mature Age exemption (23 years and older)
- Ability to read and write in English, which is the language of instruction
- Students should also possess a basic level of digital literacy skills
Our Short Course programmes are offered all year round, making enrolling easy and convenient anytime. Complete our online application form, and await a call from one of our friendly Enrolment Consultants.
At iQ Academy, we offer all our programmes exclusively through online learning. Students must have regular access to a device and a stable internet connection, whether via a mobile device or any other means.
Don’t worry about course materials, as they are all available online and can be downloaded to your smartphone, PC or tablet for offline use. We do not provide printed textbooks. If you prefer printed materials, you can easily download and print them yourself.
Our teaching and learning activities occur 100% online. If you require more information, please feel free to enquire now.
- A PC, Tablet or Smartphone
- Access to a reliable internet connection
- An active email account
- At least 1GB of data per month
Simple pricing, big value
*Terms and deposit are subject to affordability. View our payment options for more information.
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Structured learning
Weekly lesson plans, regular live classes and special webinars.
Boost your career with a short course certificate
Easily downloadable
Industry aligned
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50,000 +
Registered and accredited
Private Higher Education
This Short Course FAQ’s
The focus of this course is on administrative management within the organisation. It discusses the functions of planning, organising, leading, and controlling from an administrative perspective. Further to this, the course looks at the features and benefits of virtual and traditional offices, record management, customer service, communication, meeting management, ethics, diversity, and technology.
The focus of this course makes it suitable for individuals entering the world of work in an administrative position as well as individuals in various office administration positions that want to upskill themselves to be more effective employees.
Students will gain practical skills in
- Planning, organising, leading and control of administrative duties
- Functions in a virtual office
- Filing
- Record management
- Handling customers
- Complaint management
- Communication
Administration forms a core part of all business activities. Every single department from HR, to Sales, right through to the management of the supply chain, contains functions that relate to administration. This course therefore better prepares individuals to be effective and efficient at managing administrative tasks. This increases internal and external customer service levels and creates an inclusive work environment.
The course provides an overview of the functions an office professional needs to master. The course is a good foundation on which students can further build their career and knowledge. The course provides students with access to career development opportunities through the Office Professionals Association of South Africa.